Please use these contact details for general enquiries, compliments, comments, or complaints

We would welcome your comments on our service:

We are always looking at ways in which we maybe able to improve or add value to the service we provide and as such we welcome any comments which you may have.

03300 577488

We welcome any compliments you may wish to pass on about our service or staff members:

All Our staff members from the front-line staff to those working behind the scenes do their very best to provide an excellent service, doing what is often a very hard job.
As such we always welcome all compliments which you may wish to pass on.


UK Furniture Bank aims to provide a high quality service which meets your needs. We believe we achieve this most of the time: if we are not getting it right, please let us know.

To ensure our services, remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with the UK Furniture Bank organisation.

If you are not happy with a service you have received from us please let us know:

If you are unhappy about any UK Furniture Bank service, you have received recently please let us know.

Often, we may be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within five working days.